FREQUENTLY ASKED QUESTIONS


 
  1. What is elcito?
     
  2. How do I register for a Corporate elcito account?
     
  3. How do I get an instant quote?
     
  4. Does elcito also cater for larger files?
     
  5. When I submit a document for translation and enter text in the Special Instructions box, when I type longer instructions, I receive an error message. Why is this?
     
  6. Multiple languages: If I wish to have one document translated into several languages, do I submit each language pair separately?
     
  7. MAC Users: I am a Macintosh user. Will I have problems with subbmiting a new project ?
     
  8. I can't log in. The system will not accept my username or password. Why is this?
     


  1. What is elcito?
    elcito is a project management portal. elcito provides customers with highly efficient tools for managing different projects - readability tests, translation projects, DTP projects, etc. elcito is not a machine service!
     
  2. How do I register for a Corporate elcito account?
    Click on the 'registration' link in the top, left-hand corner of the page. A form will appear. Complete this form and submit it. Once you have submitted, one of our Project Managers will be in contact.
     
  3. How do I get an instant quote?
    On elcito, when loged in you click on the 'Submit New project' in the right-hand navigation bar. You will be brought to the New Project Page, where you will be required to enter source language, target language/s, category and submit your files. Press the 'Click here for a Quote' button for an instant quote.
     
  4. Does elcito also cater for larger files?
    Yes! You can submit files of all sizes, i.e. containing larger word volumes, through elcito. You can use Winzip to zip larger files. If you are having difficulty uploading the file, please contact us.
     
  5. When I submit a document for translation and enter text in the Special Instructions box, when I type longer instructions, I receive an error message. Why is this?
    This field has a limitation of 2000 characters. If the text entered exceeds this, the changes are not saved.
     
  6. Multiple languages: If I wish to have one document translated into several languages, do I submit each language pair separately?
    Yes, this is necessary. Simply select a language and click Add to select multiple target languages.
     
  7. MAC Users: I am a Macintosh user. Will I have problems with subbmiting a new project ?
    No. But it is recommended to binhex files before submitting them from a Macintosh to preserve the file format.
     
  8. I can't log in. The system will not accept my username or password. Why is this?
    First-time users of elcito do not have a username and password. These are issued only when a Corporate account is set up by the elcito team. You can, however, receive an instant quote by sending your request directly to ELC GROUP. If you wish to become a corporate user of elcito, please contact us or complete the form available when you click the 'Registration"' form on the elcito homepage.
     
 
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